Versa stuck on Fitbit logo

[Akshaykumar]

Fitbit versa not staring , when I tried to reset by holding all the buttons for atleast 20 seconds does nothing. But after few mins fitbit logo comes up and it's stuck up there.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Akshaykumar, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's screen behavior and for taking the time to restart it prior to contacting us. 

Since the restart hasn't worked and your watch is still stuck on Fitbit logo, I recommend doing a factory reset: 

1. On the device, hold all three buttons for about 10 to 12 seconds. 
2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
3. When the device vibrates, release all buttons. 
4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
5. When the device successfully resets, please use the normal out of the box process of updating the firmware. You can check: How do I update my Fitbit device? for more details. 

Take in consideration that a factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your applications, alarms, etc. 

Give this a go and let me know how it goes, I'll be around.

[Akshaykumar]

Hi,

Tried restating by holding all buttons for 15 seconds, versa does not
vibrate but fitbit logo appears post which no progress, it remains like
that for hours.

Regards
Akshay

[MarreFitbit]

Hi there @Akshaykumar, thanks for getting back and for the update. I appreciate you had followed the tips and recommendations provided above. Since this sounds a bit more serious, I've created a support case on your behalf - you should receive an email from Customer Support at the email you used to register with the Community forums. Note that we may take a bit long to get back to you since due to recent events affecting our operations, support options are limited and wait times are longer than usual. If you have any questions, don't hesitate to let me know. 🙂