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Versa stuck on Fitbit logo

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‎06-23-2021 11:15 - last edited on ‎06-26-2021 18:43 by Fitbit Moderator

‎06-23-2021 11:15 - last edited on ‎06-26-2021 18:43 by Fitbit Moderator

My Fitbit versa stopped working last night.  I put it on the charger and it is fully charged... I can't sync and the only thing that keeps coming up is the Fitbit logo.  I tried pressing the bottom on the left button and nothing happens.  It is a few years old... Is it dead?

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎06-23-2021 11:32

‎06-23-2021 11:32

The same thing happened to me. 😔 

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‎06-23-2021 11:58

In response to Erincredible

‎06-23-2021 11:58

I'm really hoping it's not dead
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‎06-26-2021 18:45 - edited ‎04-25-2024 05:37

In response to lcampisi

‎06-26-2021 18:45 - edited ‎04-25-2024 05:37

Hi there, @lcampisi @Erincredible. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa 3 before reaching out. I understand how you must be feeling. 

I've seen you both have contacted our Support Team after posting here and they've already helped you with this matter. If you still need help, please feel free to contact our team back so they can continue assisting you.

Maria | Community Moderator, Fitbit


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