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Versa screen stuck on Fitbit Logo - My solution to this issue

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‎06-24-2021 14:03 - last edited on ‎06-26-2021 08:23 by Fitbit Moderator

‎06-24-2021 14:03 - last edited on ‎06-26-2021 08:23 by Fitbit Moderator

For those of you running into this issue, where the screen is stuck on the logo and won't go any further, I might have an answer for you - so mine was doing the same thing, and I had tried resetting several times, wasn't working, I finally used a different device to do the setup with, and after that it went through the whole process and downloaded an update, and then it was back to normal! So if you're having the problem, try removing it from your account, then reset, and use a different device to set it back up on your fitbit account. 

 

 

Moderator Edit: Clarified subject

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‎06-26-2021 18:13 - edited ‎08-28-2023 05:34

‎06-26-2021 18:13 - edited ‎08-28-2023 05:34

Hi there, @imahermit. Welcome to the Community Forums. Thanks for sharing the steps that has worked for you, I'm sure this will help other users too. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Have a nice day! 

Maria | Community Moderator, Fitbit


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