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Versa stuck on Fitbit logo

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‎07-07-2022 06:44 - last edited on ‎07-07-2022 09:11 by Fitbit Moderator

‎07-07-2022 06:44 - last edited on ‎07-07-2022 09:11 by Fitbit Moderator

Watch screen stuck on fitbit logo since I tried to set it up with my Samsung galaxy a33 phone. Was working before that. Can't even sync watch to phone

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎07-07-2022 09:13 - edited ‎11-16-2023 10:49

‎07-07-2022 09:13 - edited ‎11-16-2023 10:49

Hi there, @Emz90. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

It seems like you have unpaired the Versa from the Fitbit app, but not from the phone's Bluetooth settings, so your watch is asking you to pair it again. Note the error message you're receiving on your watch's screen usually appears when you've performed a factory reset without first unpairing the watch from the phone's Bluetooth settings. 

That being said, please try the steps below:

  • Remove your Versa from your phone's Bluetooth.
  • Force quit the Fitbit app.
  • Turn off the Bluetooth.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth.
  • Set up your Versa again.
  • If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

Hope this helps. 

Maria | Community Moderator, Fitbit


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‎07-07-2022 16:39

In response to MarreFitbit

‎07-07-2022 16:39

Unfortunately I can't do any of that as my fitbit is stuck on the logo screen and had already removed it from Bluetooth devices 

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‎07-08-2022 06:37 - edited ‎11-16-2023 10:44

In response to Emz90

‎07-08-2022 06:37 - edited ‎11-16-2023 10:44

@Emz90 I appreciate you had followed the tips and recommendations provided above.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎07-11-2022 02:56

In response to MarreFitbit

‎07-11-2022 02:56

Hi thanks for your help. I dont know how this worked but I waited for my fitbit battery to go flat, then put it on charge to see what it would do and it has seemed to have fixed itself. Even got phone conected. Just thinking should I contact support team to let them know as hopefully that is it fixed 

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