Versa stuck on Fitbit logo

[sunnyvlight]

FitBit is now in a loop of "logo for 8 seconds, black screen for 2 to 3, then back to logo" and then goes black.

It occasionally loads my clock face but it is for yesterday at 430pm.

Moderator Edit: Clarified subject

[AmandaJB15]

My Fitbit is also in a loop - it was vibrating every few seconds alternating between the time then 'no cards have been set up...'.  I shut the watch down, now it just comes up with the logo or blank screen and is continuing to vibrate.  Is this something to do with the update?  

[MarreFitbit]

Hi there, @sunnyvlight @AmandaJB15. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Fitbit devices are unresponsive. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they already assisted you. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

Thanks in advance! 

[sunnyvlight]

Issue has not been resolved. I am not sure what next steps are. Can you offer a discount on a new one given mine is out of warranty.

[MarreFitbit]

@sunnyvlight We‘re taking your comments and sentiments in regards to our products and services into consideration.

Thanks for your question about why we offered a discount towards a new Fitbit product instead of a replacement of your existing Fitbit product. Our limited warranty provides repair or replacement of products that have a defect while still in the warranty period. Your device is out of the warranty period, and therefore is not eligible for repair or replacement, but we want to offer you a discount to thank you for your loyalty to Fitbit. For more information about our warranty, see fitbit.com/legal/returns-and-warranty.

Even though I truly appreciate you took the time to come here and express your feelings towards your experience with your Versa 2 and also want to find a resolution to your issue, my best advice is to keep the conversation with our Support Team. Note for this kind of inquiries/cases/process, there's not so much we here in the forums can do for you as this is something that our team handles based on our policies. Thanks in advance!