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Versa stuck on Quick Tips

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‎03-07-2020 12:19

‎03-07-2020 12:19

Hi. Had this since Christmas. Lately it’s been playing up. Not holding charge for long, touch screen not working, buttons not working at times. Tried a reset but screen now stuck on ‘Quick Tips’ and won’t let me press start on screen. Now stuck with useless bracelet. Any ideas?

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‎03-08-2020 13:22

‎03-08-2020 13:22

Welcome to the Fitbit Community, @RPNI.

 

I appreciate your participation in the Forums and sharing the details of the issues you're experiencing with your Fitbit Versa. Thank you for your troubleshooting efforts and letting me know that the screen is stuck now on ‘Quick Tips’. I totally understand how you are feeling. Upon checking with our Support team, I was told that you have already contacted them. I know they will be glad to help you out and provide a solution. I recommend to continue working with them since they have already all the details and special tools to continue assisting you.

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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