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Versa stuck on logo screen

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‎12-02-2018 10:20 - last edited on ‎12-03-2018 03:15 by Fitbit Moderator

‎12-02-2018 10:20 - last edited on ‎12-03-2018 03:15 by Fitbit Moderator

I’ve tried on/off factory reset all of the above. It says there is an update available in the app but won’t allow me to download it tried at one point but will not sync with my Versa. The home screen has the teal logo dots on it and nothing else every time I try To restart or do anything. Any thoughts? Thank you 

 

 

Moderator edit: updated subject for clarity

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‎12-03-2018 03:28

‎12-03-2018 03:28

@Lindsey13 A warm welcome to our Community! Sorry to hear that your Versa is stuck. Which phone are you using? Is it compatible? You mentioned that you tried the Factory Reset so can you scroll through the different menus on your Versa? The Factory Reset is different from a restart. If this is the case try changing the clock face on your Versa and sync it. If you can't sync it then try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. After this either try updating it or just changing the clock face.

 

Let me know how it goes!

Alvaro | Community Moderator

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