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Versa stuck on logo screen

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‎05-09-2020 02:31

‎05-09-2020 02:31

Help? I tried to update my versa from the phone app a few days ago and ever since it has been stuck on the logo screen. I have tried to let the battery run out, recharged and tried restating several times. I cant find an solution in the forum, would be grateful for any help! 

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‎05-09-2020 03:08

‎05-09-2020 03:08

Have you tried doing a factory reset? 

 

https://community.fitbit.com/t5/Versa-Smartwatches/How-do-I-perform-a-factory-reset-in-my-Versa/td-p...

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‎05-09-2020 03:11

In response to Holtzmann

‎05-09-2020 03:11

Yes i have, several times and did not work. Ive spoken to fitbit and its still under warranty so getting a replacement. 

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‎05-09-2020 03:12

In response to emmaja

‎05-09-2020 03:12

That's good! I hope the new one works perfectly. 

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