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Versa stuck on logo

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‎01-14-2019 07:07

‎01-14-2019 07:07

My versa will not go off the logo it will go on   and go off . wont shut down wont paor so lost

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4 REPLIES 4

‎01-14-2019 07:08

‎01-14-2019 07:08

I am having the same issue and my steps aren’t being captured.

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‎01-14-2019 07:21

‎01-14-2019 07:21

Hi, try restarting your phone, sometimes this has to be done several times. Good luck!

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‎01-14-2019 07:42

In response to SunsetRunner

‎01-14-2019 07:42

Didn’t work...
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‎01-14-2019 07:44 - edited ‎01-14-2019 07:44

In response to SueSue2

‎01-14-2019 07:44 - edited ‎01-14-2019 07:44

Hi, then I would advice you to contact Customer Support about your problem. 

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