Versa stuck on "To start download the Fitbit app" message

[BOA70]

I had an account. My son wanted to take over the versa 2 and deleted my account on my iphone 13 and reseted the watch. Now after reseting and hard reseting nothing appears on my watch but please download the fitbit app first. Nothing works! I downloaded the fitbit app. I can’t recover my account and my iphone doesnt sync with the watch. Please help!

Moderator Edit: Clarified subject

[Guy_]

Hi @BOA70 - once the watch is returned to factory reset state it has to be setup again in a Fitbit app account.

How do I set up my Fitbit device?

[MarreFitbit]

Hi there, @BOA70. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear the Versa is still stuck on that message. I understand your concern, we're here to help you! 

As @Guy_ has mentioned, as per the message on the watch's screen, it sounds like the Fitbit device is asking to be paired. With that said, I'd suggest following the steps below:

• Check if by any chance your phone's Bluetooth shows the Versa as a connected device. If so, please unpair/remove it.
• Remove the Versa from your Fitbit account.
• Force quit the Fitbit app.
• Turn off the Bluetooth.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth.
• Set up your Versa again.
• If there is no connection, restart your Versa.

If you can't get started with your Versa, usually a missing requirement is the cause. Carefully review the requirements provided in the help article Why can't I set up my Fitbit device? 

If you continue having syncing difficulties after linking your Fitbit device, please see Why won't my Fitbit device sync?