Versa suddenly dead

[kugiej]

Thank You for your comments on this. My VERSA went from 83% charged to 4% in a matter of minutes and then died. I  tried everything to get a response from it and I believe I inadvertently held the buttons just right and got it to come back on. That was after I also tried it in the charger with NO response and then randomly started pushing and holding buttons. I have had mine for nearly a year and a half and so thought this was planned obsolescence by the company and so I planned this to be my LAST Fitbit product. EVER. Going suddenly DEAD was a totally unacceptable action by any product for any reason. It now 'seems' to be back up to normal operation and I will continue to use it. I paid enough for it and then added expensive accessories like a stainless steel band. I certainly had hoped to get 5 years of good performance out of it. The non replaceable battery should be the only limiting factor. So far so good. The company not being forthcoming about this, IN ADVANCE, is still a sore spot. Not to mention the customer service they gave cshelley.    

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @kugiej, welcome to the Community Forums. 

I am sorry to hear that you went through that situation with your Fitbit Versa. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

Please note that our main purpose is to avoid negative experiences to our customers, we're always willing to help and provide troubleshooting steps. When a Fitbit devices is deemed defective we review eligibility using the one year warranty option. For our full warranty terms and conditions, see our Return Policy and Warranty.

Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services.

I appreciate your time and efforts in troubleshooting your watch, it's nice to know you're back on track. However, if you haven't done so yet, I suggest checking these two help articles: Can I extend my Fitbit device's battery life? and How do I restart my Fitbit device?

If you continue having issues with your Versa, please let me know so I can further assist you. I'll be around. 

[kugiej]

FitBit's response to their update that KILLED all the VERSA watches has been totally unacceptable so far. No customer did anything to cause their product to fail. FITBIT did the last software upgrade that killed the VERSA watches! A $200 fitness watch should last longer than a year. My battery was fine and only went down to 80% after a full hard day of use previously. Right now, the battery shows FULL on my phone, but still that actual VERSA has NO display, won't come on at all. It also will not respond to any of the proposed resets, even a hard reset back to factory defaults. Nothing works. I reset everything on my phone and tried to start over finding a new device and I could get the FitBit symbol to come on the watch while in the charger. Then after about 20 seconds of trying to come on, it goes blank again, regardless of any input on my part. Right now, I have a brick watch after only a little over a year. I am TRULY disappointed with this company and even more disappointed with the company's response. I will not deal with them again unless they correct this latest "update" (that FITBIT did), that killed all these VERSA watches.

[MarreFitbit]

Hi there @kugiej, thanks for getting back. We understand why'd feel disappointed. We acknowledge the limitation we have on our part particularly on what you have experienced. We‘re taking into consideration your comments and sentiments with regards to our products and services.

At this moment, we’ve reached the limits of what we can do for you here on the public community forums, so we've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

[kugiej]

Thank You MarreFitBit and FitBit Support Team. I was offered a replacement 'FitBit Versa' OR 50% off of a brand new model. I was tempted to take the offer for the newest model, but I was not sure it would fit my bands and other accessories I had for my older Versa model. I wish they stated that the replacement bands and such were interchangeable with the new models, but I could NOT find that info anywhere. For that reason, I opted to go for the replacement original VERSA, and it is working fine. It wanted an update a day later and I was a bit skeptical, but went ahead and did it. All is well: The replacement VERSA took the latest update in stride and still works as normal. No explanation as to why many of the VERSA models shut down with that firmware/software update that caused many weird issues. My old dead VERSA has been recycled and THANK YOU AGAIN FitBit for being a very respectable company. 

[grumpyfitfail]

Why would one buy a device that dies due to a substandard battery that fails to charge after a short period of time. I think its time to let people know that you do not support your product due to the inexpensive parts used to maximize your profit. Saying you do not warranty the device to work is like saying "We expect you to need a new one". The true definition of insanity is knowing something is poorly made and buying it again. 

For me and my family, we will look elsewhere for replacements with a company that stands behind its devices. Expect us to post our experience to facebook and other forums!

[kugiej]

Hello Grumpyfitfail: FitBit DID replace my VERSA with another of the same model and that is working fine. My old VERSA device never had a true battery issue. It would not come on or reset when the battery was fully charged. Before it quit working, the battery was still only down to 75% full each day after a day of heavy use. That was about the same battery use that it had when it was brand new. 25% battery usage with me pressing buttons all day long is NOT bad at all. The problem was a firmware update they did that killed the display rendering the unit useless. No master resets would do anything. It was fully charged but would not turn on. As I stated at the beginning, FITBIT did stand behind their product and REPLACED my defective unit WITH A NEW WORKING VERSA. All free of charge. I cannot find fault in that.