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Versa swipe unresponsive

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‎03-24-2020 14:12 - last edited on ‎04-21-2020 17:56 by Fitbit Moderator

‎03-24-2020 14:12 - last edited on ‎04-21-2020 17:56 by Fitbit Moderator

The screen has stopped responding to touch. I can't get it to options to factory reset. I have tried holding the buttons on the side and after 10 minutes it still would not reset. Please help. 

 

Moderator edit: Subject for clarity 

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‎04-21-2020 17:56

‎04-21-2020 17:56

Hi @Darlinmiss, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your device before posting. I'd like to share with you that our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

 

I'll be here if you need anything else.

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