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Versa sync issues via bluetooth

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‎08-06-2019 06:42 - last edited on ‎08-14-2019 11:55 by Fitbit Moderator

‎08-06-2019 06:42 - last edited on ‎08-14-2019 11:55 by Fitbit Moderator

My fitbit wont show my music when I long press the left button. I have factory reset my watch but my phone refuses to connect via bluetooth to my phone. I'm on a s10

 

 

Moderator edit: updated subject for clarity

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‎08-14-2019 11:57 - last edited on ‎01-29-2025 08:21 by Fitbit Moderator

‎08-14-2019 11:57 - last edited on ‎01-29-2025 08:21 by Fitbit Moderator

@ItsDatBoi, welcome! It's great to see you around! Sorry for the delay in my reply.

Let me help you connecting your Versa with your phone. Lets try refreshing the link between them by doing the following:

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device. 
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on. 
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

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