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Versa sync issues

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‎04-14-2019 10:14

‎04-14-2019 10:14

I have all day sync turned on in the app on my phone yet I struggle to get my versa to sync. 

I'm finding most days I'm having to reset my watch in order for it to sync. 

I have recently swapped mobile phones and the problem didn't go away so think it is an issue with my watch.

Restarting Bluetooth on my phone doesn't help, and I've read the help sections on here now don't know what to try? 

 

 

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‎04-15-2019 07:31

‎04-15-2019 07:31

@AdeleT Welcome to our Fitbit Community! Let me help you with the syncing issues that you are experiencing with your Fitbit Versa. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I would like to follow up and would like to know what troubleshooting steps you have tried from the help sections.

 

In the meantime, please try the steps listed in this help article in case you haven't tried them.

 

Looking forward to your response! 😀

JuanJo | Community Moderator

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