Unable to connect with Deezer.

[HODOR91]

I have a subscription with Deezer, wi-fi is on. When I go to access my deezer app it says refresh by connecting to a saved wifi, which I have done numerous times. I have turned Fitbit off numerous times, along with shutting down the app. At a loss.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @HODOR91 have a warm welcome to the Fitbit Community, it's great to have you on board. 😄

I appreciate your participation in the Forums and for sharing your experience with us. At this moment, I would like to suggest you to first, remove the WiFi connection linked to your Versa and then connect your watch to the same WiFi network using the instructions on this article: How do I connect my Fitbit watch to Wi-Fi?

After that, proceed as usual in order to transfer music from Deezer:

1. In the Fitbit app, tap or click the Account icon your device image > Media > Deezer.
2. Tap or click Add Music to see your Flow, featured playlists, and any personal playlists you’ve created on Deezer. If you haven’t favorited or created any playlists, visit the Deezer mobile app or website to do so.
3. Tap or click playlists to queue them for download.
4. Plug your watch into the charger. Music downloads automatically when the watch is charging and in range of your Wi-Fi network, or tap the menu icon  > Force Sync Now in the Deezer section of the Fitbit app to add the playlists to your watch. Depending on the amount of music being downloaded, this process may take several minutes or more. Check the progress of the download on the watch’s screen or in the Fitbit app (if your phone is within Bluetooth range). You can listen to and download music from Deezer on your phone or computer while waiting for your download to complete.

Give these steps a try and let us know in case you need anything else.