Versa syncing Issues

[Mbeach73]

This is my 5th Fitbit & syncing has been an issue for me with all 5! My husband feels it is time for me to quit Fitbit & move on to a better more reliable device. I love the features Fitbit offers & the versatility of the device/appearance. I don't love having to go through the steps of restarting bluetooth, restarting phone, unpairing from phone, etc, etc etc...I have everything set up & have the "always sync" on, yet I look & it hasn't synced for over 24 hours. It has been like this on My Charge, Charge 2, Alta, Versa & now my Versa 2. It's not about how to make it work in the present moment, this is about fixing the issue! I shouldn't have to do this every few days! RESOLVE the actual syncing issue. This has been on my Samsung Galaxy (multiple phone versions). If it is a compatibility issue with Fitbit & Samsung then say so, I will find a device that IS compatible with my phone. Cheaper to buy a new watch than a new phone.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

Hi @Mbeach73, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

I'm sorry about the syncing issues that your Fitbit Versa 2 has experienced. I totally understand how frustrating this is for you and I appreciate the time spent trying to get this issue resolved before contacting our forums.

I definitely know how frustrating is to be troubleshooting constantly. Nevertheless, I'd like you to try one more workaround which has been helpful for this type of issues. Please try a factory reset. To do so on your device, follow the steps below:

1. Hold the back button for about 8 seconds. 
2. When the Fitbit logo disappears:

• Release the button briefly (for less than 2 seconds). 
• Hold the button again until they feel a second, longer vibration, which indicates they initiated the factory reset.

After this, set up your watch from scratch. Finally, monitor your watch and see if the issue gets fixed.

Keep me posted on the outcome and I'll be here to follow up and assist you accordingly.