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Versa syncing and notifications issues

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‎09-01-2020 07:07 - last edited on ‎09-02-2020 06:03 by Fitbit Moderator

‎09-01-2020 07:07 - last edited on ‎09-02-2020 06:03 by Fitbit Moderator

My Versa does not display the correct time.  It will not track my steps.  I am not receiving notifications.  It cannot find wifi.  It will not sync to my iPhone. I did the latest update.  I tried to reset the Versa.  Not sure what else I can do.

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎09-02-2020 06:02

‎09-02-2020 06:02

Hi @msouthw931, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa is not syncing, it won't display the correct time and it won't receive notifications. By the way, thank you for trying to get this issue resolved before contacting our forums.

 

Please try a factory reset. To do so on your device, follow the steps bellow:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. Set up your watch from scratch and see if the issues get fixed.

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎09-02-2020 06:39 - last edited on ‎09-06-2020 15:19 by

In response to JuanJoFitbit

‎09-02-2020 06:39 - last edited on ‎09-06-2020 15:19 by

Hello,

Thank you for responding. I followed the steps you provided. But, the watch is asking me to download the Fitbit app, which I already have. When I try to reset the information from the app to my watch, I do not see prompts to do this. It is as if it wants me to start from scratch and download the Fitbit app to start the process.

Please help me ASAP. My watch is totally inoperable and I am about to scream.

Thank you,

Sent from my iPhone

 

 

Moderator edit: personal info removed

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