Versa syncing but data not updating

[KFrantz05]

I wasn’t having any issues with my Versa until two days ago. It suddenly started to sync (or rather showed/said it synced), but the display on my iPhone shows no updated data, and I am not receiving message notifications. It will sync with my iPad, however. I tried removing it from Bluetooth and setting it up again, but that didn’t work. I also restarted the Fitbit, also nothing. Help, please. 

[EdsonFitbit · Accepted solution]

@KFrantz05 Welcome to the Fitbit Community.

Thank you very much for the effort made to resolve this problem before contacting us. Please make sure that your iPhone is part of the list of supported devices. If so, please keep in mind that if your Versa is receiving notifications from your iPad, your tracker is bonded to that device. It might be necessary removing the bond from your iPad and checking if there is any bond with your iPhone as well. You can find more information about how this works and instructions to remove the bond on this link.

Let me know if you need further assistance.

[KFrantz05]

Unfortunately, I tried that, now neither works. The Bluetooth is now failing and will not connect. I have turned it off on my phone, restarted it, restarted the Fitbit - everything. 

[EdsonFitbit]

@KFrantz05 Thanks for the update.

Please let me know the following:

- Which iPhone do you have? 

- Is your iPad still syncing your data or it does no longer work?

I'll be waiting for your response.

[KFrantz05]

Hello again,

So this weekend I went back to my Charge, and left my Versa behind. Today I decided to try the Versa again, and this time it connected to my iPhone 8+. I just checked, and my iPad also found it and connected. Right now it's working again, but I'm worried (and fair,y convinced based on others' questions) this will happen again - especially not knowing what caused the problem last time. 

I also have yet to successfully connect it to WiFi. 

Is a software update planned anytime soon to fix these issues?

Karyn

[KFrantz05]

And, as I thought, it has happened again this afternoon. My Versa is once again “syncing” with my phone but not updating data, nor receiving text notifications. 

[EdsonFitbit]

@KFrantz05 Thanks for your response.

At the moment, there is no information about any update coming soon, but don't worry, we will do our best to find out what could cause the problem as soon as possible. Before getting in touch with Customer Support about your case, I would appreciate if you provide me with a screen shot of your Fitbit app showing that you have synced but the information was not updated.

I'll be around waiting for your response. 

[KFrantz05]

I would love to, but once again the Versa isn’t connecting at all. This is what happened last time. It synced without syncing, then it stopped connecting at all. 

[EdsonFitbit]

@KFrantz05 Thanks for the update.

That's exactly what I would like to see. Please be so kind to share what is shown on your app.

Let me know how it goes.

[Ekwalker0721]

This is happening today for the first time since I got it on 4/27. I have tried restarting the Bluetooth and my phone a million times. I hope it gets fixed or else I need to switch to Apple Watch or something that’ll sync! Please help!

[Ekwalker0721]

I’m having this same issue! Have yo Figured it out yet ? 

[EdsonFitbit]

@Ekwalker0721 Welcome to the Fitbit Community.

Thank you for the troubleshooting steps you've performed. We have a very useful guide to resolve syncing issues that you might want to try, please visit this link. 

You can also set up your Fitbit Versa as a replacement device by following these steps:

- From the Fitbit app dashboard, tap or click the Account icon.
- Tap Set Up a Device.
- Choose your device and follow the on-screen instructions to continue.

Hope this helps.

[KFrantz05]

Sorry for the delayed response. I turned off the Bluetooth on my iPad, and that seemed to help it sync with my phone. However, now the battery is draining every day. I’m not a very happy camper right now. 

[KFrantz05]

I had done all of that multiple times. The only thing that worked was turning off the Bluetooth on my iPad. But now the battery on my Versa is draining at a ridiculous rate and needs charged once a day. Not to mention one flight of stairs registers as 11 or more. I'm so disappointed, because there is so much about the tracker that I like. 

[Ekwalker0721]

 I ended up getting Apple Watch. I could not get the Fitbit issues to fix and I had such high hopes for this fit bit .  It would register my 2 mile run as half a mile.   That is a huge bummer because it was supposed to be so great. 

[KFrantz05]

How disappointing! Mine worked perfectly the first week and then one problem after another. I’m calling this weekend. 😔

[EdsonFitbit]

@KFrantz05 @Ekwalker0721 Thanks for getting in touch.

@Ekwalker0721 I'm sorry to hear that your Fitbit Tracker didn't work for you. To resolve distance issues, we recommend making sure the personal info is correct (gender, age, weight and height) and measuring the stride length by following these steps.

@KFrantz05 To address battery draining quickly issues, there is a very useful guide, but in this case I have opened a case with Customer Support for you. Please check out your inbox during the next days. They will be happy to provide further assistance as soon as possible.

Keep on stepping.

[debssweets]

I am currently experiencing the same problem my iphone 7 FitBit app shows the ast sync for yesterday around 11:30 am. I've turned off All Day Sync and tried to Sync NOW, it appears to be syncing but no data update for steps. It's now 12:23 am my FitBit shows 193 steps and iphone App shows 0.

[Amsterwitched]

I am having the same issue since yesterday afternoon after my iPhone 6s automaticly updated to the lastest version of the Fitbit app. It acts like it is syncing but the data doesn't get into the app. It doesn't show the correct data for yesterday and it doesn't show anything for today yet, although the Versa has 5000 steps on it so far.

[Amsterwitched]

hmm. It started working again without me doing anything. So, that was like a 24 hour bug? 🙂