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Versa syncing difficulties

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‎04-27-2019 12:14 - last edited on ‎04-28-2019 17:42 by Fitbit Moderator

‎04-27-2019 12:14 - last edited on ‎04-28-2019 17:42 by Fitbit Moderator

My Versa was syncing every Saturday when I used a Windows 10 at my mom's. I have had it since December. Just today it wouldn't sync even after unpairing and repairing and checking to see whether Bluetooth is ON. If I don't get this fixed today or tomorrow I have to wait a month until my mom is back from holiday. I have a Chromebook at home which isn't compatible.

 

Moderator edit: Subject for clarity and format 

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‎04-28-2019 17:48

‎04-28-2019 17:48

Hello @Mughal welcome back! I'm happy to see you around participating in our forums and to assist you with your inquiry.

 

I'd like to begin appreciating your time and efforts troubleshooting this situation prior posting. Before I provide some steps to get you back on track, can you please confirm if you already tried the steps from: Why won't my Fitbit device sync? specifically the Windows 10 computer section? Syncing difficulty is usually caused by a missing requirement on the computer. I recommend you to check this article and  verify each requirement before we move to the troubleshooting phase. 

 

Also, I want to let you know that I've moved your post to the Versa board. 

 

I'll be around if you need anything else. Keep me posted.

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‎04-30-2019 08:56

In response to RicardoFitbit

‎04-30-2019 08:56

No I dont think those instructions include unpairing and repairing  that is all that appeared on screen. And I checked Bluetooth. I cant try the other instructions until June because my mom is going on holiday and windows 10 is at her house. Thanks for your suggestion. I noticed that I had to log in to my FITBIT app on windows 10 this time that it wouldnt sync where I didnt have to do that before . It had previously just opened up.

 

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‎05-01-2019 09:28

In response to Mughal

‎05-01-2019 09:28

@Mughal Thank you for getting back! I understand that you won't be able to try the rest of the instructions until June. However, we'll be happy to follow up and look forward to the outcome after trying the troubleshooting steps.

 

Don't hesitate to get back if you have additional questions! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎05-03-2019 07:14

In response to JuanJoFitbit

‎05-03-2019 07:14

thanks I will let you know then

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‎05-04-2019 08:47

In response to Mughal

‎05-04-2019 08:47

@Mughal Thanks to you! Hope you have a great weekend! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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