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Versa syncing difficulty

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‎07-04-2019 23:06 - last edited on ‎07-05-2019 17:17 by

‎07-04-2019 23:06 - last edited on ‎07-05-2019 17:17 by

Hello. Ive been struggling woth this for 3 days now. Ive had my Fitbit Versa so ce Nov 2018. Ive notice my time has started to get slow. But when I got to charge it, it will resync. The bluetooth error keeps popping up on my phone but my pjone can not dinf my versa. Ive reset over 50 times now. Ive turn off and on my bluetooth over 20 times. After day 3, when i charger my Fitbit, my time does not sync to the new time. Current time is 11:05p but my fitbit has 3:23am the next day. help

 

 

Moderator edit: subject for clarity

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‎07-05-2019 17:16

‎07-05-2019 17:16

Welcome to the Fitbit Community @TESDOG.

 

I appreciate your participation in the Forums and sharing the details of the difficulty you're experiencing with syncing your Fitbit Versa. Thank you for your troubleshooting efforts. I recommend confirming the complete troubleshooting steps in this help article: Why won't my Fitbit device sync?

 

Keep me posted on the outcome!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎07-07-2019 09:15

In response to LiliyaFitbit

‎07-07-2019 09:15

I've tried the instructions and still nothing. My versa still has a tome delay, wont sync with my bluetooth/phone

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‎07-10-2019 18:21

In response to TESDOG

‎07-10-2019 18:21

Hi @TESDOG, thank you for your reply. I am sorry for the delayed response. 

 

I appreciate your troubleshooting efforts and would like to confirm if your device is paired to your Fitbit account? If not, please follow the steps to set up your device: How do I set up my Fitbit device? Move to the troubleshooting steps if you experience any difficulties: Why can't I set up my Fitbit device? 

 

Let me know how it goes! 
 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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