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Versa syncing issue - Bluetooth connection

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‎02-23-2021 12:10 - last edited on ‎02-24-2021 10:55 by Fitbit Moderator

‎02-23-2021 12:10 - last edited on ‎02-24-2021 10:55 by Fitbit Moderator

I have a lot of failure in synchronization and Bluetooth

 

Moderator Edit: Clarified subject

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‎02-24-2021 10:55 - last edited on ‎08-30-2024 08:39 by Fitbit Moderator

‎02-24-2021 10:55 - last edited on ‎08-30-2024 08:39 by Fitbit Moderator

Hello @JessieCantu, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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‎02-24-2021 10:55 - last edited on ‎08-30-2024 08:39 by Fitbit Moderator

‎02-24-2021 10:55 - last edited on ‎08-30-2024 08:39 by Fitbit Moderator

Hello @JessieCantu, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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0 Votes