Versa syncing issue with Android 11

[TERRI89]

Beyond fed up!

My Versa was working perfectly well until the update. Now as it will not sync to my phone, it doesn't even give me the correct time!

I have completed EVERY instruction available and nothing .... it simply will not sync!

Please do not tell me to sync it to my PC as this is not an acceptable solution.

Was advised that it was something to do with Android 10 (although it was previously working on this OS without any issue) but have recently updated to Android 11 and still NOTHING. 

I wish this was the first time this has happened following a Fitbit update, but it isn't! The last time this happened I ended up purchasing an upgrade to my watch .... more fool me!!!

The software on my phone is version 32.72.1.9 can someone tell me when it will be updated again to allow me to use the watch and how I will be notified or able to update?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @TERRI89, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know which mobile device are you using with your Versa? When was the first time you experienced this issue and how many times since then? Let me share with you that your Fitbit uses the information of your mobile device to display the correct time with the syncing process, therefore, once we resolve the syncing issue, it will display the time that's configured there. In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Reboot your mobile device.
4. Reinstall the Fitbit app.
5. Login using your account credentials.

Looking forward to your reply.

[TERRI89]

Hi.It's a Galaxy Note 10 now operating on Android 11, however, it was successfully working on the same phone under Android 9 and 10 for many months.Following a Fitbit update syncing was impossible (Still under Android 10 at the time)After over 90 mins I managed to manually sync it a week ago on Android 10 but auto syncing and any further manual updates have proven to be impossible.I updated my phone to Android 11 yesterday, uninstalled the Fitbit app and rebooted my Fitbit, disconnected Bluetooth and reconnected, etc etc etc ..... Still nothing.As mentioned, I have had this issue with a previous Fitbit (Alta HR) and in frustration purchased the Versa. Now believe this was a complete waste of time and money.Sent from my Galaxy

[RicardoFitbit]

Thanks for your reply @TERRI89.

I understand how frustrating this situation can be for you, your effort and patience troubleshooting this situation is appreciated. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed. Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Please keep me posted.

[TERRI89]

Hi. Thanks for info.I have tried all of this and the Fitbit simply will not connect.When searching for the Fitbit it can not be found on Bluetooth or WiFi.TeresaSent from my Galaxy

[RicardoFitbit]

Seems odd that you're still experiencing difficulties @TERRI89, thanks for your update.

Please follow the next steps and let me know if the issue persists:

1. Restart your Fitbit.
2. Please on the phone, go to Settings > Bluetooth, and remove all the connections that exist with the device. (Forget device, ignore or unpair depending on the version of the operating system of the phone).
3. Turn off the Bluetooth and restart the phone. (Switch off and on again).
4. When the mobile device is back on, turn the Bluetooth on again but do not attempt to connect to the Fitbit from here.
5. Go on the app and try setting up the Fitbit as a new device.

I'll be waiting for your reply if further assistance is needed.

[Taggy76]

Mines the same, worked for a while after completely uninstalling and reinstalling 

But overnight loses sync and time & then won't sync at all 

So frustrating 

The forum says it's fixed with latest update..but its not and no ones giving us consumers any feedback for when it's likely to be sorted 

[TERRI89]

Good morning.I have done  this and still nothing.The Bluetooth on my phone since the Fitbit update is not picking up the Fitbit although it still picks up the connection with my car systemsWould a factory reset o  the Fitbit now be advised?TeresaSent from my Galaxy

[TERRI89]

Hi Taggy - One common denominator here ... the update!

I can connect via Bluetooth to everything except my Fitbit! I could connect to the Fitbit before the update even commenting to a friend recently how good it was!!!

Following the 1st update I had to manually sync (which 80% of the time was unsuccessful) then came the 2nd update, which I thought would correct the issue, but has only made it worse as now a sync is impossible!

I went with Fitbit as it wasn't Apple! As this is not this is not the first time this has happened, I am now regretting this decision 

[RicardoFitbit]

Welcome aboard @Taggy76 and thanks for your reply @TERRI89.

I'm sorry to know that you are still experiencing difficulties syncing your devices despite trying the troubleshooting steps that were shared on this thread. Because the issue wasn't solved, the best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.