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Versa 2: Alexa - Sorry an error has occurred

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‎02-03-2021 13:40 - last edited on ‎02-03-2021 14:46 by Fitbit Moderator

‎02-03-2021 13:40 - last edited on ‎02-03-2021 14:46 by Fitbit Moderator

I have had the Versa 2 for awhile (over a year) and I use Alexa on it regularly. However, about 3 weeks ago anytime I would ask Alexa on my Versa, it says “sorry, an error has occurred.” I have disconnected Alexa from the app, disconnected my watch from Alexa, reconnected both, restarted my iphone and my watch and still, nada. They opened a ticket after hearing all of the trouble shooting I had done and just emailed to say “sorry. Here’s 35% off another Fitbit because yours is out of warranty.” Does anyone have any last things I can try? Thanks!

 

Moderator Edit: Clarified subject

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‎02-03-2021 14:42

‎02-03-2021 14:42

Hello @kaitlyn1526, it's nice to see you again participating here in the Community Forums. 

 

Thanks for taking the time to share your thoughts and personal experience with your Versa 2, I understand your situation and how frustrating this matter can be for you. I'd like to let you know that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that's shared here in the Community Forums is always appreciated.

 

Since you already received assistance from our Customer Support team, I’d suggest you contact them back if you require further assistance or if you have any additional questions about the outcome of your case. Also, for a better understanding of the information they provided to you, please check our warranty policies here. 

 

Let me know if you have any additional questions, I'll be around.

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‎02-03-2021 18:12

In response to RicardoFitbit

‎02-03-2021 18:12

Thanks. They had no other suggestions and I’m not in a place where I can buy a new Fitbit, even with the discount so I thought I’d ask here for anyone else who had luck with something not suggested by the team. I don’t think reaching out to them again will get any new or different responses. 

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‎02-05-2021 16:17

In response to kaitlyn1526

‎02-05-2021 16:17

You're welcome @kaitlyn1526, your reply is also appreciated.

 

I'm sorry to know that you're not satisfied with the information provided by our Customer Support team. Perhaps someone here in the Community Forums can share helpful information to solve your concern. 

 

Please do not hesitate to contact me back if you need anything else. 

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