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Versa syncing issue

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‎03-01-2019 06:18

‎03-01-2019 06:18

Hello. 

 

Literally purchased this today and I already want to send it back. 

 

Nothing I do will allow the blue tooth/ syncing to work.

 

Multiple times I've rebooted phone, rebooted versa, paired, tried to sync, updated software, and done everything but it isn't working. 

 

Can you help or shall I just send it back and go to another product. 

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2 REPLIES 2

‎03-01-2019 06:20

‎03-01-2019 06:20

It sounds like you've tried all the normal troubleshooting steps.

 

Have you checked that your phone is supported by fitbit at www.fitbit.com/devices ?

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‎03-01-2019 06:22

In response to SteveH

‎03-01-2019 06:22

Thanks for your reply!

 

Yea I've had other fitbit with out issues (removed them from my Bluetooth list) and I couldn't see any issues. It managed to come CT for two mins to upgrade the hardware but then nothing.

Cheers

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