help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa syncing issue.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-08-2019 13:18

‎03-08-2019 13:18

Fitbit versa is a week or so old and has quit syncing with Android phone.  Only way to get it to sync is by reinstalling the app and rebooting everything.  Any one have any ideas what to try next

 

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎03-08-2019 13:21

‎03-08-2019 13:21

@SunsetRunner What's your phone model and OS? Usually, removing versa from paired devices list in your phone's bluetooth settings (not the app!!!), rebooting phone and Versa (press and hold the left and bottom right buttons until fitbit logo appears) and syncing again, resolves the issue.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer

‎03-08-2019 14:16

In response to Marrrmaduke

‎03-08-2019 14:16

Moto z3 with oreo

Best Answer
0 Votes

‎03-08-2019 16:08

In response to Marrrmaduke

‎03-08-2019 16:08

Moto z3 with oreo.   I tried your suggestion with no luck.  It was able to sync once and then it quit again

Best Answer
0 Votes

‎03-08-2019 17:20 - edited ‎03-08-2019 17:21

In response to SunsetRunner

‎03-08-2019 17:20 - edited ‎03-08-2019 17:21

@SunsetRunner Please make sure:

 

  1. Fitbit mobile app is not being optimized by Android (Android settings>Battery>Optimization>Fitbit needs to be marked as not optimized)
  2. All-day sync and Always Connected are enabled in the Fitbit mobile app. Make sure to sync after enabling them.

You can also try:

 

  1. Locking the Fitbit app in the background by using screen pinning. Please google that. It should look more or less like this.
  2. If all other fails, please downgrade Fitbit mobile app to version 2.74.2 You can find apk file on the internet. 

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer