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Versa syncing issue

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‎01-25-2020 13:28

‎01-25-2020 13:28

Can not get versa to sync with phone. Have already done all the recommended tips and still won't resync. It will only find device and not sync with phone. It had been synced to phone for a year until last weekend. Have even reinstalled the app.

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‎01-25-2020 16:29

‎01-25-2020 16:29

Hi @Rhenea What phone are you using? Have you tried all the suggestion in THIS Help Article on syncing problems?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎01-26-2020 17:53

In response to NellyG

‎01-26-2020 17:53

I am using the Droid Maxx 2. It was connected up until 1/19/20. Yes I have tried all the suggestions. It is also now losing time

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‎01-26-2020 18:29

In response to Rhenea

‎01-26-2020 18:29

That phone is unfortunately not on the Supported Devices List  which may be the problem. Has there been a recent update to phone, Fitbit app or the tracker? Is is usually an update that upsets the connection and as the phone is not supported, no one is working towards gettingbthe connection established again. The only other suggestion I have is to contact Support and see if they are able to help work it out.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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