Versa syncing issues

[PROUD-PSW]

Now I'm getting annoyed, my Versa is not syncing now ... when connecting back to Bluetooth on phone I am getting 2 different Versa showing up, 1 says Versa & 2nd says Versa (classic), tried both and still nothing ... which one is the proper one to connect? Getting frustrated with things not working, why did Fitbit make these apps so hard to understand and work! grrr ... expensive watch that don't work properly!  Nothing but issue problems, hope Fitbit gets everything working the way its suppose to.

Moderator edit: subject for clarity

[leonroets1964]

My Versa do not want to syncronize with my Versa watch and with Vitality, we have tried everything and nothing works. I do get a no- reply e mail from Fitbit with my steps, but the app do not pull thru my exercises. For 4 months now, I have not recievede any points from Discovery. I do not know who can I contact or anything. Discovery cannot help me anymore. Please help me in this regard, because this is very frustration if you buy something and it does not work. The app pick up my watch, but then it is running for hours saying Connecting to tracker, it does not stop running and it also does not give an error message. My cell phone nr is 0825526110 and e mail address is leonro@discovery.co.za.

[Pamtoo]

I gave up with the Versa and went with a Charge 3, new out...not a “watch” but it works well. I also had a Garmin Vivosmart which I also liked but it wasn’t water resistant.

Sent from my iPad

[Tinwoman]

Sending my Versa pebble to Fitbit for the replacement #4. SMDH.

[Pamtoo]

Tell them to replace it with a Charge 3

Sent from my iPad

[JayMisk]

I've dug deeper into Android settings, and found that the battery optimisation (this could potentially be Huawei-specific, I'm not sure) influences the Fitbit app.

I recommend trying to remove battery optimisation specifically on the Fitbit app, and see if that helps:

Settings ->  Apps & Notifications -> Apps -> Fitbit -> Battery. Change the "Launch" option to "Manage Manually". Make sure the app is allowed to do everything it needs to (i.e. all sub-settings are checked).

I've also found that a 3rd party Bluetooth app can help connect to the Versa. I used "BLE Scanner" (look it up on Play Store). You can use it to consecutively attempt to connect to your watch (in conjunction with a phone/watch reset or bluetooth off/on), as opposed to waiting for the Android OS to do it in the background. The Fitbit app will work once this connection is established.

I hope this helps.

[Dammedifiknow]

A few hours ago I did what you described JayMisk and so far so good! I'm getting my notifications and it's syncing to Fitbit well. Thank you! 😊

[Bmason619]

I have tried everything. I have reset my bluetooth, restarted my phone and my fitbit, i have uninstalled the app and reinstalled the app and still it's not syncing and hasn't since Thursday at 5am. My watch keeps randomly resetting as well. I'm really frustrated because i took the leap going from the alta HR to the versa. It's making me think i should have gone to a samsung watch 😞

[Anthea721]

Once my android upgraded I haven't had any issues. Something to look forward to  

[Tinwoman]

My 5th Versa is working like a charm currently

Get Outlook for iOS

[ckf]

Tried Charge 3 first. Doesn't work and a long list of the same issues with lots of people.  That one is not ready for market.

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@Pamtoo wrote:
Tell them to replace it with a Charge 3

Sent from my iPad

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[Bmason619]

I would REALLY appreciate some help. My fitbit has not synced since 11/19. My battery on my phone is draining because I have my phone off Battery Saver mode, per instructions, and my fitbit set to all day sync. My watch is now 3 hours behind. I'm really upset with this watch, I've never had so many issues

[Tinwoman]

Get a Fitbit replacement. Go on Fitbit and start a chat and open up a ticket. I haven’t had a problem but I am on my fifth replacement too. Good luck

Get Outlook for iOS

[Pamtoo]

Sorry. I wish I could help. I gave up on the Versa and bought the new Charge 3...no issues. I think the Versa issues I had were from my I phone. People with androids don’t seem to have issues. I wish Fitbit would compensate us on the Versa because I now have a very expensive watch I don’t use.

Sent from my iPad

[Ceej214]

I've had issues with mine since I've had it (android), so I think there is definitely something up with the Versa and not the phones. 

[Jen265]

 Just got mine for Christmas and will be returning also. Could not get it to synce or change the clock face. Trouble connecting with bluetooth also. Love my Charge 2 but dissapointed highly with this one. Tried every troubleshooting solution and nothing worked. Fitbit needs to look into this deeper.

[Dammedifiknow]

I've been back to non syncing as well for a little while. I finally was able to update it to the new firmware but it's still a fight to get it to sync. Such a shame because I really like this watch and it worked so well for the first few months I've had it. 😞

[Pamtoo]

Exchange for the Charge 3. Love mine.

Sent from my iPhone

[Pamtoo]

I stopped so many people from buying them at. Christmas. The Charge 3 is good.

Sent from my iPhone

[Tinwoman]

Fitbit won’t do an exchange

Get Outlook for iOS

[Dammedifiknow]

I loved the Versa while it was working for me and it's a watch I'm allowed to wear at work, which is a huge help...when it works. Time to make a ticket I think. 😞