help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa syncing issues

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-27-2018 06:17 - last edited on ‎06-28-2018 06:33 by Moderator Alum

‎06-27-2018 06:17 - last edited on ‎06-28-2018 06:33 by Moderator Alum

I don’t think I should have to call customer service every few days. My Versa will sync for maybe 2 or 3 days and then won’t sync at all. It is going on 6 days without syncing and yes I have restarted uninstalled and everything else customer service tells me to do.

 

The point is I shouldn’t have to do this! I have loved all my other Fitbit products, Flex, Surge, Alta HR and never had a problem. I just want the problem fixed whether it’s an App problem or a Versa problem.

 

Not once in the 15 calls to customer service have they offered to replace my Versa, even after I have asked. It always an issue they are working on. I love all the features of the Versa, and that is why I bought it. It just so frustrating! Has anyone else had these issue and if so have you gotten them resolved?

 

 

Moderator edit: subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎06-28-2018 06:40 - last edited on ‎12-25-2024 13:53 by Fitbit Moderator

‎06-28-2018 06:40 - last edited on ‎12-25-2024 13:53 by Fitbit Moderator

Hey @Tsever22, it's great to welcome you.

Thanks for troubleshooting this syncing issue by yourself and sorry for any inconvenience this might be causing. As our support team mentioned, this is something that our team is working on, your patience will be much appreciated.

In the meantime, you can continue trying the instructions provided in the help article Why won't my Fitbit device sync?.

If there is anything else we can do for you, let us know. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes