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Versa syncing issues

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‎09-11-2018 04:58 - last edited on ‎09-12-2018 06:18 by Moderator Alum

‎09-11-2018 04:58 - last edited on ‎09-12-2018 06:18 by Moderator Alum

My children got this watch for me for Mother's Day. I have several Fitbit over the years. My daughter notice I wasn't wearing the watch and I told her it do not work anymore. I was getting a replacement very soon. After a week or so waiting for the watch, it came. I tried to sync it but it will not work, I called support and the same thing happen. She was trying but it still don't work. Now I am going to get a second one sent to me. 

 

I never had some many problems, when they made the early ones. My Charge 2 gave me problem but not like this. My Charge one will not stay on but they sent me a new one for that. The Flex was a great watch no problems. Now they coming out with Charge 3, I was thinking on getting it for Christmas but I am going to try Apple out for once. I was a true loyal customer to Fitbit. I do not know what's the problems over the years.

 

 

Moderator edit: subject for clarity

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2 REPLIES 2

‎09-11-2018 14:34

‎09-11-2018 14:34

Just curious, what types of problems were you experiencing?  Maybe we can help!

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!
Best Answer

‎09-12-2018 06:21

‎09-12-2018 06:21

A warm welcome to the Community @tweetybyrd and @DramaQueenDiva thanks for stopping by.

 

I appreciate all the efforts in trying to fix the issue you are experiencing with your Versa. It's great to know that you contacted our support team and that you will be receiving a replacement. At the moment of getting the new one, make sure to follow the instructions provide in the help article How do I set up my Fitbit device? to set it up.

 

If there is anything else we can do for you, do not hesitate to post it. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer