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Versa syncing issues

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‎04-28-2019 05:30 - last edited on ‎04-29-2019 06:22 by Fitbit Moderator

‎04-28-2019 05:30 - last edited on ‎04-29-2019 06:22 by Fitbit Moderator

Yesterday, my sleep time wouldn't sync. I received the following instruction:

Hi, make sure thet you have the latest version of the Fitbit app on your Phone. If you're certain that you have it, logout of your account, restart your Phone and enable BT and login in again to you account and sync with your Versa. 

Today, nothing is syncing. Are the instructions the same?

 

 

Moderator edit: updated subject for clarity

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‎04-29-2019 06:21

‎04-29-2019 06:21

@somersham It's great to see you in our Fitbit Community! I'm happy to assist you with the syncing issues that you are experiencing with your Fitbit Versa. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I'd like you to try one more workaround that is helpful for this type of issues. Please restart your Versa as described in this help article. After this, try syncing your tracker and see if the syncing issue gets fixed.

 

Keep me posted on the outcome! 😀

JuanJo | Community Moderator

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