Versa syncing issues

[KerryReanne]

Hi there I'm in the club that my versa isn't syncing properly after my phone update (s9) I've reset my versa, turned it off, unpaired and cleared the cache then repaired it. The whole trouble shooting list. It even had issues picking up the bluetooth for an hour!

It works temporarily then begins to lose time. This is my second Fitbit as the last one stopped pairing. I'm at a loss with what to do. 

Can someone please advise?

[NellyG]

Hi, I have flagged a moderator to come and help you

[KerryReanne]

Thank you 🙂

I'm at my tether because it looks like every 12 months something goes wrong 😞

[SilviaFitbit]

It's great to see you around @KerryReanne. Thanks for the troubleshooting tried and the details mentioned. 

Sorry to hear that you're experiencing this with your Versa. You may want to try this syncing troubleshooting and if your phone has the Android 9.0 you may want to check the main thread here. 

Also, you can learn more about it by checking this article: What should I know about using the Fitbit app on my Android phone?

Thanks for flagging it @NellyG. 

Let me know how it goes. 

[KerryReanne]

Hi there,

Thanks for taking the time to reply I tried all of the above mentioned and it's still losing time.

Is it worth me contacting support properly.

Thanks again,

Kerry 

[Starkaryen]

I'm having the same problems with syncing with a S9 as @KerryReanne, @SilviaFitbit. I tried everything in the general thread and sought advice from Fitbit via Facebook who told me to do a factory reset. Following the reset I now can't get past pairing the Versa with my phone. It won't connect to my Versa and the firmware update cannot be completed. My Versa has now gone from being partially functional to completely useless and I'm fed up with all the time I'm wasting on this

[KerryReanne]

It's a nightmare I've tried everything to get it to work including completely resetting it. It took me over an hour of messing about to get it sorted and then wont sync again after. 

[KerryReanne]

Getting hold of customer support is a nightmare. I've tried additional troubleshooting and it's now not pairing full stop. I cant get hold of anyone to discuss it further at the moment.

[SilviaFitbit]

Thanks for getting back @KerryReanne and @Starkaryen. I've shared your post with our Support team and they've mentioned you already have a case with them, please continue the communication through email, they will continue assisting you. 

I'll be around if you need further assistance. 

[donnalq]

so nobody or anything has been of any use wot so ever mine is excactly the same as yours to the letter and i have done a factory reset and is now defunk, have you seen that samsung are offering £120 trade in against one of theres. im considering this option, think im done with fitbit, and also the samsung ones have a blood pressure monitor also. they seem to be less troublesome than fitbit.

[BreNamasteYogi]

I agree . It seems every 12 months there's an issue. I've been with Fitbit since 2014 and sadly I think I'm finally switching to an apple watch. I just got a replacement versa in January and it's already broken again! 

[donnalq]

Wow.thats ridiculous.i shall just give up now then I think.

[KerryReanne]

I called their support number when I discovered the UK number and they were amazingly helpful. I have a replacement on the way due to the versa not being picked up on any device. 

We'll see if 3rd time is the charm.