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Versa syncing issues

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‎05-07-2020 20:05 - last edited on ‎05-21-2020 05:56 by Fitbit Moderator

‎05-07-2020 20:05 - last edited on ‎05-21-2020 05:56 by Fitbit Moderator

My watch stop syncing. It keeps saying cannot find device.. I have tried shutdown both watch n phone n restart syncing. But still not able to. Possible that Bluetooth died on the watch? Also the time on the watch slow down by an hour.

 

 

Moderator edit: updated subject for clarity

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‎05-21-2020 05:55

‎05-21-2020 05:55

Hi @GrandmaKoh, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit forums.

 

Regarding the syncing issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they sent you an email requesting some information. Please reply to their email and they'll be happy to follow up and assist you accordingly.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎05-21-2020 06:01

In response to JuanJoFitbit

‎05-21-2020 06:01

I did the update two days ago and it went black. I tried many times the reset option with no luck. It is not turnin on completely. I can see a thin blue line on each side but that is about it. It does not turn on. Left it charging reset again and nothing. 

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‎08-08-2020 09:49

In response to Glorelid

‎08-08-2020 09:49

Hi @Glorelid, thank you for joining us in this thread. I'm sorry to hear that your Versa is still unable to turn on or start up even though you have tried to resolve this issue before contacting our forums.

 

I'd like you to try a factory reset. To do so on your device, follow the steps below:

 

  1. On the device, hold all three buttons for about 10 to 12 seconds. 
  2. When the Fitbit logo disappears, quickly release the bottom right button, continuing to hold down the left and top right buttons (releasing the bottom right button as soon as the logo disappears is time sensitive). 
  3. When the device vibrates, release all buttons. 
  4. Wait for approximately 1-2 minutes while the device clears all data. Eventually, the Fitbit logo appears and the device boots and displays Fitbit.com/setup.
  5. Set up your watch from scratch and see if it works properly

Keep me posted on the outcome.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎08-08-2020 13:09

‎08-08-2020 13:09

I have tried everything I can to get my versa lite to sync.  NO LUCK!  Please help

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‎08-08-2020 20:40

In response to JuanJoFitbit

‎08-08-2020 20:40

I've done that and tried everything posted in this thread. Not turning on.
I also made sure it is charged. It simply died
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