Versa syncing problems

[DarkLink]

So I just got my Versa for my birthday on Tuesday this week and I’m already noticing a slew of issues. 

1. It’s not syncing my sleep

2. My hourly activity is not syncing all of the hours I’ve moved for 250+ steps

3. The app states I was only active on 9/20/2018 for 11 minutes but I completed a 38 minute work out that was synced.

I owned the Charge 2 and I had an occasional issue with it but never this bad. Is this normal for the Versa? I’m considering taking it back.

Moderator edit: subject

[AlejandraFitbit]

A warm welcome to the Community @DarkLink.

Thanks for troubleshooting this by yourself. If your Versa isn't syncing your information, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

I hope this helps, let me know the outcome. 

[DarkLink]

Unfortunately my Versa has yet to track my sleep stages.  I don’t have the best sleeping habits but the Charge 2 did track my sleep stages daily and it did help me want to get to bed.  I’m looking at possibly going back to the charge or just getting a full refund.  

My sleep stages since getting the Versa (I logged the last day manually)