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Versa top right button stopped working

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‎05-05-2020 17:41 - last edited on ‎05-19-2020 05:26 by Fitbit Moderator

‎05-05-2020 17:41 - last edited on ‎05-19-2020 05:26 by Fitbit Moderator

The top right button on my Versa stopped working roughly a day ago. I'm wondering if anyone else has experienced this issue before? I've reset the watch multiple times, removed and added it back to the app along with some other small troubleshooting methods here and there but no luck getting it to respond to anything anymore. 

I have noticed that there is no longer any options listed for the button anymore. The only customization options now are for the left button which doesn't function the same as the right button did.

 

 

Moderator edit: updated subject for clarity

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‎05-19-2020 05:25

‎05-19-2020 05:25

Hi @JayD6, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the issues that the top right button of your Fitbit Versa has experienced, I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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