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Versa touch screen isn't working

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‎08-26-2021 12:32 - last edited on ‎08-27-2021 08:58 by Fitbit Moderator

‎08-26-2021 12:32 - last edited on ‎08-27-2021 08:58 by Fitbit Moderator

I have troubleshooted different options to see if I can fix the touch screen. Restarting doesn’t work and the clock face is already set to one made by Fitbit and not a third party one. I had to change my lock setting on the app to get it to not push numbers. I have a small scratch on the upper right corner but no water has made contact with the screen. I can’t swipe or touch anything on the screen, but all the side buttons work. Please help!

 

 

Moderator Edit: Clarified subject

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‎08-27-2021 08:59 - edited ‎08-19-2023 07:29

‎08-27-2021 08:59 - edited ‎08-19-2023 07:29

Hi there, @Sarah_OC. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Versa before reaching out. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


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