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Versa touch screen not working and lines on screen

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‎09-24-2019 13:42

‎09-24-2019 13:42

I love my Fitbit versa. I wear it all the time and have been extremely happy with the product. I noticed yesterday that my touch screen was not responding and now today, there are black lines through my screen. I’ve tried charging it, turning it off, and doing a factory reset. Any other suggestions?! I’m genuinely hoping this is not the end of my beloved Fitbit. 

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‎09-24-2019 15:18

‎09-24-2019 15:18

@Neiniko unfortunately, this sounds like a malfunction. I am afraid you will need to reach out to Customer Support to guide you through the next steps.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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