help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa touch screen not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-08-2020 12:38

‎05-08-2020 12:38

My versa touch screen stopped working yesterday afternoon. I’ve searched the forums & have tried Syncing with my phone, restarting (several times), changing the clock face, and I even let the battery die & recharge. I’m at a loss. I can’t swipe or tap.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎05-21-2020 04:33

‎05-21-2020 04:33

Hi @EmJ116, due to the recent events, I apologize for the delayed response. However, it's great to see you in our Fitbit Community.

 

Regarding the touchscreen issues that your Versa experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via chat. Don't hesitate to get back if more assistance is needed.

 

See you around.

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes