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Versa touch screen won't respond

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‎09-06-2020 22:13 - last edited on ‎09-07-2020 06:41 by Fitbit Moderator

‎09-06-2020 22:13 - last edited on ‎09-07-2020 06:41 by Fitbit Moderator

The touch screen of my versa bought in  July'20 stopped working. I've tried to factory reset it, restart it, unpair and connect multiple times but it does not work.

The sensors etc work as i can see data after syncing with my phone but touch screen does not work at all. Please help, the versa is under warranty

 

 

 

Moderator Edit: Clarified subject

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‎09-07-2020 06:45 - edited ‎06-12-2024 05:20

‎09-07-2020 06:45 - edited ‎06-12-2024 05:20

Hi there @TusharVaidya, welcome to the Community Forums. Thanks for the details provided in your post about your Versa's screen behavior. I appreciate you've already taken the time to fix your watch prior to posting here. I understand how you must be feeling, I'll be glad to help you.

At this moment, the limits of what we can do for you here on the public community forums for the issue you're experiencing have been reached, so I've contacted our Support Team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions. Note that due to recent events affecting our operations, support options are limited and wait times are longer than usual.

We hope your issue is solved soon.

Maria | Community Moderator, Fitbit


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