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Versa touchscreen has stopped working

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‎06-28-2019 21:17 - last edited on ‎06-29-2019 08:22 by Fitbit Moderator

‎06-28-2019 21:17 - last edited on ‎06-29-2019 08:22 by Fitbit Moderator

My Fitbit Vera sensor is staying on and screen has been flashing, the battery dies in just 3hrs of use. I have reset it and now the touchscreen has stopped working. Does anyone know what to do or am I out of luck? I actually love this watch  

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎06-28-2019 21:27

‎06-28-2019 21:27

Have you tried a shutdown or restart? 

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‎06-28-2019 21:30

In response to Rich_Laue

‎06-28-2019 21:30

Yes I have and factory reboot and still red light is on and touchscreen is
not working
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‎06-29-2019 08:25

In response to Juliaalex4601

‎06-29-2019 08:25

Welcome to the Community Forums @Juliaalex4601! Thanks for the steps you've already tried in order to solve the issue with your Versa's display. Nice way to go! 

 

I was about to create a support case on your behalf, but I've seen you contacted our Support Team after posting here and that they have helped you with this. I'm sure you will keep enjoying your Versa now! Woman Very Happy

 

Thanks for your help @Rich_Laue!

 

Let me know if there's anything else I may do to assist you with. 

Maria | Community Moderator, Fitbit


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