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Versa touchscreen quit working

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‎09-08-2018 09:38

‎09-08-2018 09:38

After trying a restart and a factory restart I can still not use the touchscreen.  Versa is about 2 months old.

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2 REPLIES 2

‎09-08-2018 09:56

‎09-08-2018 09:56

Welcome to the forums!

 

Sometimes doing the restart 3 times in a row helps.

 

Try that and if it still doesn't work than Contact Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

Hope to see you around!

 

Community Council Member

Wendy | CA | Moto G6 Android

Want to discuss ways to increase your activity? Visit the Lifestyle Forum

Best Answer

‎09-10-2018 07:16

‎09-10-2018 07:16

Welcome to the Forums @Eurbanj386 and @WendyB thanks for the input.

 

I appreciate the efforts in trying to fix this issue. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Catch you later. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer