09-08-2018 09:38
09-08-2018 09:38
After trying a restart and a factory restart I can still not use the touchscreen. Versa is about 2 months old.
09-08-2018 09:56
09-08-2018 09:56
Welcome to the forums!
Sometimes doing the restart 3 times in a row helps.
Try that and if it still doesn't work than Contact Support
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs
Hope to see you around!
Wendy | CA | Moto G6 Android
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09-10-2018 07:16
09-10-2018 07:16
Welcome to the Forums @Eurbanj386 and @WendyB thanks for the input.
I appreciate the efforts in trying to fix this issue. Since the restart process didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.
Catch you later.