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Versa touchscreen stopped working

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‎03-04-2020 21:11 - last edited on ‎03-05-2020 06:34 by Fitbit Moderator

‎03-04-2020 21:11 - last edited on ‎03-05-2020 06:34 by Fitbit Moderator

My Versa is charged and syncing but the clock face does not show (is blank), the NFC suddenly doesn't work, and the apps (which do appear when I slide my finger from right to left) don't respond when pressed.

Please assist.

 

 

Moderator edit: updated subject for clarity

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‎03-05-2020 06:33

‎03-05-2020 06:33

@japansuki, it's great to see you in our Fitbit Community! I'm happy to assist you with your Fitbit Versa since the display doesn't turn on even though you noticed that it does charge and syncs.

 

I'd like you restart your watch as described in this help article. After this, try changing the clock face to one developed by Fitbit, not a third party clock face and see if the display turns on properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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