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Versa tracking steps while was placed on a table

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‎08-02-2018 04:55 - last edited on ‎08-03-2018 10:03 by Moderator Alum

‎08-02-2018 04:55 - last edited on ‎08-03-2018 10:03 by Moderator Alum

Versa logged steps when I was asleep and fitbit was on a table. I logged driving starting at midnight as instructed and no steps were removed. I have 4,225 phantom steps and never moved from overnight.

 

 

Moderator edit: Subject for clarity 

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‎08-03-2018 10:03

‎08-03-2018 10:03

Hey @SunsetRunner, it is great to see new faces around!  Let me ask you this, was your Versa close to a fan or anything that may have been buzzing or vibrating on the same surface that it was placed on?  If so, please try placing your watch on a different surface without any vibrations and see if the issue persists. 

 

Now in regards of the steps that you tried to negate by logging a driving activity, please restart your Versa by following the instructions in this post and then try to log "Driving" again. 

 

Let me know how it goes! 

Heydy | Community Moderator, Fitbit
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