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Versa tracks or adds extra steps

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‎07-06-2020 23:55 - last edited on ‎08-18-2020 07:27 by Fitbit Moderator

‎07-06-2020 23:55 - last edited on ‎08-18-2020 07:27 by Fitbit Moderator

For the past few days after I have finished a 5km walk my Versa  will add on around 1500 steps around 30 mins after i have finished. Has anyone else had this problem? TIA

 

 

Moderator edit: updated subject for clarity

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‎08-18-2020 07:26

‎08-18-2020 07:26

Hi @Kazzababe, welcome to our Fitbit Community! I'd like to follow up and help you with your Fitbit Versa since it added extra steps after your walking activity finished.

 

Please restart your Versa as described in this help article. After this, check out this help page, which explains why your Versa may track extra steps. Finally, monitor your watch for the next 24 hours and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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