Versa turned off

[Kdmyers86]

My versa turned off Sunday a few hours after daylight saving time was updated. I thought that it would come back on this morning but it hasn’t. What should I do?

[Dany0209]

Mine too! It won’t turn on

[NellyG · Accepted solution]

Hi @Dany0209  @Kdmyers86 Have you tried restartingbthe Versa several times? If not, give it a try. If that doesnt fix your issue try a Factory Reset. If that doesnt help either then contact Support.

Restart your tracker  

Fitbit Support  

VERSA FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Kdmyers86]

Thanks!😃 I followed your advice and did the steps to restart the device and it came back on.