Versa turning off by itself

[Jenbelize]

My Versa keeps turning off by itself.  The only way to turn it back on is to charge it but the  battery has a full charge on it.  The versa is less then a year old.  I tried shutting it down several times and resetting it but that doesn’t help.  

Please help! Thanks!

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Jenbelize welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it turns off by itself even though it's fully charged and you have restarted it.

I'd like you to try a factory reset. To do so on your device, open the Settings app > About > Factory Reset or Clear User Data. Please make sure to sync it before this in order to avoid losing current data.

Finally, try the tips that are listed in this help article. These tips are helpful in order to improve the battery life of your Versa.

Keep me posted on the outcome! 

[Jenbelize]

I completed the factory reset and the Fitbit still turns off.  😞

[JuanJoFitbit]

@Jenbelize thank you for getting back and trying the factory reset. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions!