Versa turning off

[hugheld]

My Versa is fully charged but has switched itself off overnight. Any ideas how to switch it on again?

Moderator edit: subject for clarity

[NellyG]

Press a button and it may come on (but I assume you have tried that). Try restarting it several times. Charge it for a couple of hours and try restarting again. Final suggestion - do a factory reset using the buttons. If all that fails you will need to contact Support (link in my signature ). Let us know how you go 

Restart your tracker

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[hugheld]

Thanks......but that didn’t work.

Sent from my iPhone

[AlejandraFitbit]

Great to see you around @hugheld and @NellyG thanks for stopping by.

I appreciate the efforts in trying to fix this and would like to know if you have get in touch with our support team, have they offer you a solution for this?

Hope to hear from you soon. 

[hugheld]

Hi

Yes.....a replacement unfortunately.
But until I send mine back and get my new one, I’ll be without.

😩

Sent from my iPhone

[AlejandraFitbit]

Those are great news @hugheld, I am glad to hear that you get a solution and that will be receiving a new watch. At the moment of having the new one, you just need to do the following from your Fitbit app to set it up:

1. From the Fitbit app dashboard, tap or click the Account icon.
2. Tap Set Up a Device.
3. Choose your device and follow the on-screen instructions to continue.

Keep the stepping up!