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Versa unable to set up

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‎05-22-2020 23:54 - last edited on ‎06-04-2020 05:33 by Fitbit Moderator

‎05-22-2020 23:54 - last edited on ‎06-04-2020 05:33 by Fitbit Moderator

Hi guys,

 

I posted few weeks ago after my fitbit versa stopped working suddenly and after performing a factory reset it completly stopped working.

 

I contacted fitbit support team and they sent me a replacement, I have had issues to set it up following the steps and advice online after finally on my 4th time it worked, but the set up stuck on 64% so I restarted the device where it was like the set up was completed but was slow, so I performed a factory reset and now its not working at all.

 

A factory reset shouldn't let it not perform at all. Help please.

 

Many Thanks

 

 

Moderator edit: updated subject for clarity

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‎06-04-2020 05:32

‎06-04-2020 05:32

Hi @SunsetRunner, it's great to see you in our Fitbit Community. I'm sorry to hear about the setup issues that your Fitbit Versa has experienced. By the way, thank you for troubleshooting this issue before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via email recently. I'm glad to hear that a solution was provided.

 

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

 

Hope to see you in our Fitbit Community more often.

JuanJo | Community Moderator

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