help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa unable to sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-14-2019 16:55 - last edited on ‎05-16-2019 10:18 by Fitbit Moderator

‎05-14-2019 16:55 - last edited on ‎05-16-2019 10:18 by Fitbit Moderator

I had blaze before and like the auto sync with Fitbit app. But now the auto sync not working is my problem. The forum will keep asking me to restart my phone, my app, my verse, my Bluetooth. And how I'm still trying to sync my verse.. Please help to make the auto sync work between fitbit product and fitbit app.

 

 

Moderator edit: format

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-14-2019 17:00

‎05-14-2019 17:00

Hi, which phone are you using. See this article about syncing your device. Press the link and choose your Tracker. 

Best Answer
0 Votes

‎05-16-2019 10:25

In response to SunsetRunner

‎05-16-2019 10:25

@JOEY_T Welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing automatically. By the way, thank you for troubleshooting this issue before contacting our forums.

 

In addition to the information that @SunsetRunner mentioned, make sure that the "All-Day-Sync" feature is enabled. If this feature is already enabled, please try setting up your Versa from scratch and see if the issue gets fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes