Versa unresponsive

[Becki_McBride]

My husbands Versa became unresponsive today. It had a full charge last night, was working perfectly fine from 5am till between 7 and 9am. 

We have tried the reset function, docking it on the charger, which we know works properly after charging last night. It has been on the charger for 3 hours.

Nothing has worked, it is still unresponsive.

Is there anything that can be done? 

[RicardoFitbit]

Hi @Becki_McBride, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

Let me know if you have any additional questions, I'll be here.

[Becki_McBride]

We have done all of those things already. I have another of your products
so I did all of the basic troubleshooting things yesterday evening.

Many Thanks

[Becki_McBride]

The light is off all of the time, it is completely unresponsive. 

As I have a product myself, I tried all of the those basic troubleshooting things before my post.

I am at a loss as to what I should do next? 

Many Thanks 

[RicardoFitbit]

It's a pleasure to continue assisting you @Becki_McBride.

I appreciate all the details that were shared in your post and for trying some troubleshooting steps prior to posting, certainly, your Versa Lite isn't working the way it was designed. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

In the meantime they contact you, let me know if you have any additional questions.

[Mastana11]

My device is showing wrong date and time.It also not showing the steps count

[alexaoutdoors]

Hello @RicardoFitbit, I have a similar problem to Becki where my Versa was completely nonresponsive despite being on the charger for hours. I tried to restart it and initially I would get the backlight would come on but nothing would appear on the screen. But even that has stopped now.